Support
When you need a quick answer, our live chat is the place to go. Staff are online around the clock to respond—usually within a minute or two—so you won’t be left waiting when a deposit, bonus, or game question comes up. Chat is ideal for time-sensitive matters like claiming a limited-time code or checking a pending transaction.
Email support with clear turnarounds
Prefer email? Reach us at support@heapsowins.com. Our team typically responds within 12–24 hours, and often sooner for straightforward requests. Use email for detailed inquiries, account verification documents, or anything that benefits from an attached screenshot or transaction history.
Phone support when you want to talk it out
We offer phone support for players who prefer to speak directly with an agent. Find the best number in your account dashboard or the FAQ page; if a live line isn’t available immediately, our chat or email channels will get you fast help. Phone assistance is especially useful for complex account questions or urgent banking issues.
Immediate answers in the FAQ and Help Center
Many questions are answered instantly in our Help Center and FAQ. You’ll find step-by-step guides on registration, deposits and withdrawals, bonus redemption, and safe play. If you’re troubleshooting a game issue — for example, anything related to titles like Texan Tycoon Slots — start with the FAQ, then contact chat if you need deeper diagnostics. For more background on the casino itself, see our review of Heaps O Wins.
Support that knows the game — and your account
Our agents are trained to handle account queries, payment troubleshooting, bonus code issues, and gameplay reports. Whether it’s a pending bank transfer, a Bitcoin deposit, or a question about a welcome offer like PLAY1000 or HEAPSNEW160, the team will guide you clearly and quickly. We’ll ask for the essentials (account ID, transaction ID, screenshots) so we can resolve things on first contact whenever possible.
What to include to speed things up
When you reach out, tell us:
- Your account username or registered email
- Transaction IDs and the amount/date (for payment issues)
- The bonus code you tried to use and the action you took
- A screenshot or short video if something looks wrong in a game
Providing these details helps us cut straight to the fix.
Secure, friendly, and focused on results
We handle every query with privacy and professionalism. Our goal is to resolve problems fast so you can get back to the action — whether that’s spinning your favorite slot, chasing a big cashout, or grabbing a limited-time bonus. If an offer looks time-limited, contact live chat right away so we can confirm eligibility and walk you through any code or wagering rules.
If you can’t find a phone number or need instant help, open the chat icon on the site or send a quick email to support@heapsowins.com. Our team is here to make things simple, clear, and quick.