Cookie Policy

This Cookie Policy explains how Heaps o Wins Casino uses cookies and similar technologies on our website (the “Site”). Cookies help the Site run smoothly, keep your account safer, remember your settings, and improve performance so you can get where you want to go with fewer interruptions.

By using the Site, you agree that cookies may be placed on your device in line with this policy and your choices. Where required by law, we will ask for your consent before placing non-essential cookies.

Cookies, Explained in Plain English

A cookie is a small text file stored on your computer, phone, or tablet when you visit a website. Cookies can’t run programs or install anything on your device. They mainly help a website recognize your browser, remember preferences, and support features like secure login, language selection, and smoother navigation.

We may also use similar tools such as pixels, SDKs, and local storage. For simplicity, this policy refers to all of these as “cookies.”

How Cookies Power a Better, Safer Site Experience

Cookies are used to:

• Keep the Site functioning properly (pages load correctly, features work as expected)
• Help protect accounts and detect suspicious activity
• Remember choices you make (like preferences and session details)
• Measure Site performance and fix errors faster
• Understand which pages are useful so we can improve content and usability
• Support advertising and marketing where enabled (for example, measuring campaign performance)

Cookie Types You May See on Heaps o Wins Casino

We use different cookie categories depending on what they do.

Essential Cookies - The Non-Negotiables That Keep the Site Running

Essential cookies are required for core functions such as account login, security, fraud prevention, and basic page navigation. Without them, important parts of the Site may not work correctly.

These cookies are usually set in response to actions you take, such as signing in, setting privacy preferences, or filling out forms.

Functional Cookies - Your Preferences, Remembered

Functional cookies help the Site remember your selections and provide enhanced features. For example, they may store preference choices so you don’t have to repeat them each visit.

If you disable functional cookies, some personalized features may not work, or your settings may reset more often.

Performance and Analytics Cookies - What’s Working and What Needs Fixing

Performance cookies help us understand how visitors use the Site - such as which pages are visited most, where users encounter errors, and how quickly content loads. This data is typically aggregated and used to improve stability, speed, and overall experience.

Disabling these cookies won’t usually break the Site, but it can reduce our ability to spot issues early and improve what matters most.

Marketing Cookies - Promotions and Ads That Match Your Interests

Marketing cookies may be used to deliver ads that are more relevant and to measure the effectiveness of advertising campaigns. They can also limit how often you see the same ad and help us understand what content performs best.

These cookies may be set by us or by third-party partners. If you opt out, you may still see ads, but they may be less relevant.

Session vs. Persistent Cookies - How Long They Stick Around

Cookies can also be categorized by duration:

• Session cookies expire when you close your browser. They commonly support login sessions and smooth navigation.
• Persistent cookies remain on your device for a set period or until you delete them. They help remember settings and support analytics over time.

Third-Party Cookies - When Other Services Place Them

Some cookies on the Site may be placed by third-party service providers we use for things like analytics, security, payments, customer support, and marketing measurement. These third parties may collect information about your device and browsing activity under their own privacy policies.

For example, third-party cookies may be used to:

• Analyze traffic and usage patterns
• Prevent fraud and protect transactions
• Provide customer support tools (such as chat features)
• Measure marketing performance

Third-party providers control their cookies, and their practices may change over time. We encourage you to review their policies where relevant.

Your Consent - How Cookie Choices Work

Where legally required, non-essential cookies will be used only after you provide consent via our cookie banner or preference tool. Essential cookies are still used because the Site needs them to function securely and reliably.

If you change your mind, you can update your cookie choices at any time using your browser settings (and, where available, our on-site cookie preference options).

Manage, Disable, or Delete Cookies in Your Browser

You can control cookies through your browser settings. Most browsers let you:

• See what cookies are stored
• Delete existing cookies
• Block all cookies or only third-party cookies
• Set rules for specific websites

If you disable or delete cookies, parts of the Site may not work as intended. For example, you may be logged out more frequently, some preferences may not save, and certain features may become unavailable.

For guidance, check your browser’s help section:

• Google Chrome: Settings - Privacy and security - Cookies and other site data
• Apple Safari: Settings - Privacy - Manage Website Data
• Mozilla Firefox: Settings - Privacy & Security - Cookies and Site Data
• Microsoft Edge: Settings - Cookies and site permissions - Manage and delete cookies

How Cookie Changes Can Affect Your Experience

Blocking cookies can impact:

• Secure sign-in and account authentication
• Fraud and abuse detection systems
• Remembered preferences (such as display settings)
• Site speed and stability improvements based on analytics data
• Marketing personalization and campaign tracking (if enabled)

If something stops working after changing cookie settings, try enabling cookies again or clearing cookies and reloading the Site.

Policy Updates - Staying Current

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we operate. Updates will be posted on this page, and the “last updated” date may be revised accordingly. Continued use of the Site after an update means you accept the revised policy to the extent permitted by law.

Questions or Privacy Requests - Contact Us

If you have questions about this Cookie Policy or how we use cookies, contact our support team at support@heapsowins.com. You can also visit our main page for related information.